01-02/06 Chapter 554: Sorry Seems To Be The Hardest Word
The day was supposed to go one way, but it ended up going another after you woke up completely sick with a cold.
I kept thinking about it over and over. How was it possible that yesterday you were perfectly fine? You went to the birthday party, didn’t sneeze once, ran around all day, and then woke up this morning feeling so sick. And it wasn’t just a mild cold. From the moment I saw you, I knew this was going to be a strong one. And so, here we go again.
I messaged your dad and asked him to forget about swimming lessons that day, postpone your overnight stay until the following day, and even put our beach plans for Wednesday evening on hold. You were clearly too sick.
As always, Grandma was a huge help. She stayed with you while I rushed to São Paulo to take care of the things I still needed to do, including preparing and shipping orders for my customers. I came back as quickly as I could, but by then you were feeling even worse.
You were so clingy, so fragile. Coughing, sneezing, and becoming increasingly frustrated with your nose. More than anything, you were upset by the congestion. You have always hated having a stuffy, runny nose. It makes you anxious, uncomfortable, and completely unwilling to accept that there’s nothing we can do to make it disappear immediately.
The night was so difficult. You woke up crying every 10'. Just when I thought you had finally fallen asleep, you would wake up again, miserable and uncomfortable, struggling with your breathing and your nose. But even after such a rough night, despite looking absolutely exhausted and showing all the signs of a nasty cold, you still managed to eat a spinach omelet and some liver. And that made me surprisingly happy because both foods are packed with nutrients, vitamins, and iron. When your child is ill, every bite feels like a small victory, and that night, seeing you eat so well felt like one.
The next day was much better.
I had already started giving you medication the day before. Three different medicines, actually. Two of them were cough syrups. The first one did absolutely nothing, but the one I had brought from the United States—a Vicks syrup—worked perfectly. It finally eased your coughing enough for you to get some real rest during the night.
When you woke up, it was obvious you were feeling better, although you still had quite a bit of congestion and a chesty cough.
I really didn’t want you to miss ballet. Not only is it expensive, but it only happens once a week and lasts just 40 minutes. On top of that, you have your recital at the end of the year, and I assumed they had probably already started rehearsing. Still, I didn’t think you were well enough to go. And honestly, I worried that if I sent you while your immune system was already struggling, you might pick up another cold on top of the one you already had and end up feeling much worse. So Grandma stayed with you again.
This time for even longer because I still had a mountain of things to do. It was also the day of the monthly raffle I organize for the people who donate to my group, where I give away imported products, so I knew I’d be tied up for quite a while. And I was.By the time I got back, it was already after 6 p.m. But you were noticeably better.
And then I got a wonderful surprise. That day, they came to assemble your bed and the wardrobes that had been delivered to Grandpa’s office—the room that used to belong to Tayna. It turned out so beautifully. That room is now yours and Rafinha’s, although technically it’s still shared with Grandpa’s office.
Your bed stayed the same, but now you both have a beautiful wardrobe to share. Grandma decorated everything with stuffed animals, framed photos, and little touches that made the room feel warm and welcoming. It looked absolutely adorable.
The plan for that night was for you to sleep in your own bed again, in that room, by yourself. I didn’t want to lose all the progress we had made teaching you to sleep independently. Especially after those two awful nights that had been so difficult for both of us.
And surprisingly, you seemed completely willing to do it. You accepted the idea without much resistance and looked like you were genuinely going to fall asleep on your own. But then Grandpa—who had enjoyed a few more drinks than he probably should have couldn’t handle it and ended up going to sleep beside you. But I told him that this would be a one-night exception and that next time you would have to do it on your own. Otherwise, when we move into the new apartment, the person who will end up paying the price for those habits will be me.
Now I want to tell you about something that happened with one of my clients, a doctor named Victor.
Victor had been my client for quite some time. To be fair, he had given me a few headaches in the past, but lately things had been going smoothly and we hadn't had any issues. Until recently.
He always bought vitamins from us, and we usually charged him around R$100 per vitamin. Very occasionally, if the item was unusually large, we would charge R$150, but those situations were rare. Most of the time, I let things slide because I was always trying to keep him happy.
The problem was that a couple of times he ordered products that weren't vitamins without ever asking what the fee would be. Once it was olive oil—yes, olive oil—which was incredibly heavy. Another time it was a T-shirt. And this time it was a pair of headphones. I barely paid attention when he ordered them because I assumed they were just regular headphones. Once again, he never asked about the price.
A few days later, he messaged me in a complete panic. Apparently, the delivery driver had attempted to deliver the headphones, but nobody was home, so the package was taken back. According to Victor, they would make one final delivery attempt the following day and, because it was a more expensive item, they refused to leave it at the door.
And that's when I started getting annoyed.
What do you mean someone HAS to be home to receive it? Did he think the world revolved around his package? He had ordered a random item without discussing the price, without coordinating anything in advance, and now he was acting as if someone else's household schedule needed to revolve around receiving his headphones.
I told him I had passed the message along to Luciana, but honestly, I had no idea what would happen. It was a normal weekday. The delivery window was between noon and four in the afternoon. Luciana worked, and her daughters were at college. I couldn't guarantee there would be anyone there. But Victor kept insisting that someone needed to be home. Someone had to receive it. Someone had to make it happen.
The next morning, he messaged me again to tell me he was tracking the delivery minute by minute. At that point, it became increasingly clear that anxiety and Victor were very close friends. To be fair, I had noticed it before, but his level of anxiety seemed genuinely extreme. The ironic part was that he was a doctor. A doctor who had once proudly told me he took more than seventy vitamins a day. Seventy. At that point, I couldn't help thinking that maybe one of those seventy vitamins should be dedicated to anxiety management.
For the rest of the day he kept bombarding me with messages. He wanted Luciana's contact information, which I gave him, but even after that he continued sending updates every few minutes. The driver was nearby. The package was almost there. Someone needed to be home. It was arriving soon. Over and over again. With every message, my patience shrank a little more. Because the reality was simple: if someone happened to be there, great. If nobody was there, then nobody was there. Obsessively worrying about it wasn't going to change the outcome.
In the end, everything worked out. The headphones were delivered without any issues. The story should have ended there. But of course, it didn't.
Later, while packing suitcases, my friend happened to mention that the headphones Victor had ordered were actually very expensive. This wasn't some ordinary pair of earbuds. They retailed for around $350, basically the price of an Apple Watch. Since I had no idea what to charge for something like that, I asked Luciana what fee she would normally charge. She said $40 if the item traveled without its original box and 20% of the product's value if it traveled inside the box. So I took a screenshot of her message and sent it directly to Victor. I didn't add a single cent for myself. Not one. I already knew how he was, and honestly, I was making enough money from the vitamins anyway.
A few minutes later, his reply came: "$70 to bring a pair of headphones in a box????"
The message somehow managed to sound arrogant despite containing only a handful of words. At that point, I could feel my blood pressure rising. I explained that electronics are not the same as vitamins. Just because we charge one price for a bottle of supplements doesn't mean every product in existence costs the same amount to transport. By that logic, should someone expect to bring an iPhone across the world for the price of a vitamin? It made no sense.
I told him that was the price. If he didn't agree with it, no problem—we could simply return the item. His response came back almost immediately.
"Go ahead and send it, Natascha."
I replied with a simple "OK."
But after that, I could feel my blood boiling. And for the first time in a long time, I felt completely justified in writing a very long message to a very spoiled doctor. What finally pushed me over the edge, though, was the message I sent him afterward.
I won't reproduce the entire thing because, honestly, it was a novel. The kind of message you write after swallowing frustrations for months and finally deciding you've had enough. The main point was simple: I told Victor that this would be the last shipment I handled for him.
I reminded him that he had purchased the headphones without asking about the fee beforehand and then complained about the price once he finally heard it. I pointed out that just because we charge one amount for vitamins doesn't mean we can charge the same amount for expensive electronics. That would be absurd. I also reminded him of something he already knew: we had been hit with thousands of reais in import taxes, and yet somehow, despite knowing the risks and costs involved, he still acted as though charging more for a higher-value item was unreasonable.
What frustrated me even more was that the price hadn't even come from me. Luciana was the one who set it. In fact, I wasn't making a single cent from those headphones. Not one. Normally, Luciana gives me her price and I add my own fee on top because I'm the one organizing everything, labeling packages, dealing with customers, arranging deliveries, answering messages, and solving problems. This time I added nothing, and he still complained. My dad has a saying that the more you do for people, the less they appreciate it. The expression he uses is much less polite than that, but the meaning is the same.
Then there was the whole drama surrounding the delivery itself. Victor genuinely seemed to believe it was our responsibility to make sure someone was home to receive a package that he had ordered without any prior arrangement. Not once did he stop and acknowledge that nobody owed him that accommodation. Instead, he doubled down and acted as though he was the victim. That honestly shocked me. Not because people disappoint me anymore—I’ve lived long enough to know better—but because he seemed so convinced that he was right.
The thing is, things had actually been going well between us for a long time. But every so often there was always some product, some issue, some frustration that somehow ended up being directed at me. The irony is that I wasn't even the one making the rules. Luciana lives there. Luciana receives the packages. Luciana sets many of the conditions. I buy products from her and resell them to my clients. Yet somehow, I always seemed to end up absorbing the stress.
And this time it genuinely affected me. The headphone situation made me anxious. It made me nervous. At one point, I was literally shaking. Not because of the headphones themselves, but because I suddenly felt responsible for a problem that had never been mine to solve in the first place.
Then I reminded him of something else. For years, Victor had been the only client I trusted enough to send products to before receiving payment. The only one. I've been working in sales since I was 16 years old. I'm 33 now. 17 years in this business, and in all that time I had never done that for anyone else. Sure, I occasionally asked him to settle the balance before delivery, but eventually I stopped insisting because the arrangement seemed to work. Looking back, maybe that was my mistake. Somewhere along the way, what had started as trust became expectation, and appreciation never seemed to follow.
That’s one of the hardest lessons I’ve learned in life: sometimes the more exceptions you make for people, the less they value them. So I told him that from now on things would work differently. His products would arrive, I would send him the video as I always did, he would pay, and only then would I ship the merchandise. Exactly the way I do with everyone else. No more special treatment. No more VIP privileges. No more bending over backward trying to make someone happy when nothing ever seemed to be enough. And if he didn't agree with that arrangement, no problem. He could generate return labels and we would send everything back within two days.
After that message, he never replied. Part of me was sad. After all, he was a good customer and bought a lot from us. Losing business is never pleasant. But another part of me felt surprisingly calm because the truth is that he had started crossing the line from being demanding into being disrespectful. And if we want other people to respect us, we have to respect ourselves first.
Sometimes a customer is profitable. Sometimes a customer is loyal. But sometimes the headache simply isn't worth it. Our peace of mind matters too, and at that point mine mattered more than another sale.
The only scenario in which I would have been willing to simply move on would have been if Victor had come back with a genuine apology and a little humility. Do I think that's going to happen? Honestly, no. His ego seems far too large for that. Victor always struck me as the kind of person who had spent his whole life hearing "yes" and very rarely hearing "no." And people who aren't used to hearing "no" often take it very badly when they finally do.
03/06 Chapter 555: Sorry Seems To Be The Hardest Word
Today you seemed a little worse than you had the day before. At first, I was planning to take you to school and then pick you up afterward so we could head straight to the beach. But since Great-Grandma Sonia was going to be home, I decided to leave you with her instead. That way I could finish everything I still needed to do, get my nails done, pick you up later, and then we'd leave for the beach.
Before dropping you off at Grandma Sonia's, we stopped at a restaurant to eat. I shared some of my meal with you, but you barely ate. I, on the other hand, was starving. I even tried to convince you to try some crispy fried banana, but with no success. I think the combination of fruit and savory food wasn't your thing. Honestly, I've never really understood how people eat bananas like that either, but apparently plenty of people do.
After leaving you with Grandma Sonia, I went off to take care of my errands. At four o'clock, I was sitting in the nail salon for my monthly appointment. My nails turned out really pretty, although I still think last month's blue manicure remains my favorite so far. This one is today's version.
Then I realized something: I forgot our suitcase at your grandparents' house.
I was furious. This is exactly how ADHD disrupts my life. It isn't just being absent-minded. It genuinely affects my ability to function. I forget everything. And I mean everything. So there I was, having to drive all the way back to my parents' house to pick up the suitcase. Seriously, who goes on a trip and forgets the suitcase? That's like going to the airport and forgetting your passport.
Of course, that delayed everything. On the way back, I handed off my customers' packages to the motorcycle courier who would be making the deliveries. Then your dad asked me to pick him up before we went to get you. The traffic between my house and his was awful, so I found myself sitting completely still near a subway station when I noticed a popcorn cart on the sidewalk.
The vendor was selling sweet popcorn. I looked at it for a few seconds and thought, well, when life gives you lemons, make lemonade. So I bought myself some sweet popcorn. The funny part was that the payment wasn't going through. It just sat there saying "processing." The vendor assured me it would clear eventually, so I thanked him and drove off.
After picking up your dad, we stopped for gas and then headed to get you. But when we arrived, Grandma Sonia told us she had given you milk. Because of that, she thought it would be a good idea to buy some motion sickness medicine before the drive so you wouldn't end up getting sick in the car. So naturally, we made yet another stop, this time at the pharmacy. Only after that were we finally able to hit the road.
Everyone had warned me that holiday traffic was going to be terrible. They were convinced we would spend hours stuck on the highway. But surprisingly, even though we left during rush hour, we barely encountered any traffic at all. The drive took about 2h45m, which is pretty much the normal travel time.
My theory is that the cold weather is sending people elsewhere. Maybe they're choosing destinations in the countryside or the mountains instead of the beach. It could also be because the holiday itself isn't until tomorrow. Thursday is the official holiday, and while many people take Friday off and turn it into a long weekend, plenty of others still have to work. Then again, the last time we came here during a holiday, we didn't hit traffic either. My friends were the ones who got stuck, but they traveled the following morning. Sometimes there simply isn't any logic to traffic.